Amaryllo Community

. Q: Does camera support 5GHz WiFi connection?

A: No, camera supports only 2.4GHz band.



. Q: How to install an Amaryllo camera?

A: Please see the "QUICK SETUP" in following page
http://www.amaryllo.eu/support

Video links -
https://www.youtube.com/watch?v=V-j_OzXsANo
https://www.youtube.com/watch?v=HRmTC6imk64



. Q: How do I revert the device to factory default settings?

A: 1. Power up the device, wait 50 seconds until it finishes motor calibration/rotation.
2. There are some small holes at the bottom of the device.
The hole with "two arrows" sign is the reset button to "revert the device to its default factory settings".
3. Use a thin pin to stick it into the reset button hole, then press and hold for more than 5 seconds until you hear a beep sound.
4. Release the pin, the device will restart automatically.
5. After motor calibration/rotation, check if the front blue LED is blinking. If yes, the process is done.

Video links -
https://www.youtube.com/watch?v=VNvftkbS__c



. Q: How do I re-install the device if my APP on the phone is accidentally removed?

A: If you ever installed this device on other phone/tablet, you can transfer the administrative privilege from other phone/tablet by using the administrative QR code, please refer to "How to transfer administrative privilege to/from other phone/tablet".
Otherwise, you will have to reset the device (please refer to "How do I revert the device to factory default settings") and do the installation again.

Video links -
https://www.youtube.com/watch?v=e6z6RI3a7hk



. Q: How to transfer administrative privilege to/from other phone/tablet ?

A: If you have installed camera on phone A, and want to transfer the administrative privilege to phone B, so both A and B can control this camera, you can do so by the following steps -
1. From phone A, go to (iOS - Setting->MISCELLANEOUS/Administrative QR code, Android - Settings->About/Administrative QR code), to generate a QR code.
2. From phone B, go to "installation methods" page (if phone B hasn't installed any devices, this is the default page, otherwise choose "Add camera" to go to this page. Choose "Retrieve access from installed device" to scan the QR code generated from step 1.

Video link -
https://www.youtube.com/watch?v=e6z6RI3a7hk
https://www.youtube.com/watch?v=REB09T3EIDY



. Q: How to create/remove viewer privilege for other phone/tablet or browser ?

A: You can create a viewer account of your camera to share it with other users with a limited access such as "live streaming privilege" only. With viewer privileges, the user cannot change the device settings, nor receive notifications, or access to the cloud.
To create/remove a viewer, go to (iOS - Setting->MISCELLANEOUS/Viewers list, Android - Setting->Viewer/Views list).
There are different types of viewers -
a. App - The viewer is for mobile device use. A QR code will be generated for the new viewer and he will need to follow the procedure below to transfer the viewer privilege to the new phone - From the new phone, go to "installation methods" page (if the new phone hasn't installed any devices, this is the default page, otherwise choose "Add camera" to go to this page. Choose "Retrieve access of an installed device" to scan the generated QR code.
b. Browser (Single) - A pair of AMID/passcode will be generated for the viewer. User can visit https://live.amaryllo.eu and sign in with this AMID/passcode to access the device.
c. Browser (Multiple) - Same as Browser (Single) except that with this type, the AMID/passcode pair can be used on different PCs/Browsers, while Browser(Single) viewer only allows access on single PC.

Video link -
https://www.youtube.com/watch?v=ylpBpTB1PyA
https://www.youtube.com/watch?v=zK0HHT86QMo



. Q: What are the functions for each toolbar button?

A: You can swipe the toolbar of the main screen to display additional functions -
a. Privacy - Activate/Deactivate privacy mode which will turn the device into a sleep mode
b. Notifications - It will display snapshots, events, alert videos etc.
c. Cloud - Access your footage videos stored in Amaryllo Cloud/Google Drive.
d. Settings - Customize ,choose and configure all the features you wish to use.
e. Scheduling - Set scheduling rules to turn on or off the privacy mode.
f. Snapshot - Take an instant snapshot remotely, the taken picture will be available later in ""Notifications"".
g. Background - Set a different device background on the APP.
h. Add camera - Setup and add a new device or transfer and retrieve control privileges from other phones/tablet.
i. MP3 - Use your device as a speaker and play mp3 for entertainment.
j. Add WiFi - Generate a QR code to add another WiFi network setting to your device. Please refer to ""How do I add another WiFi setting to the camera which has no network access ?"" for more details.
k. Help - User manual.
l. Delete - Remove the installed device from the APP. Be aware that will not revert the device to default settings. It will just erase the settings of the device on your phone, please follow ""How do I revert the device to factory default settings?"" to install the device on another phone.

Video link -
https://www.youtube.com/watch?v=zSWLBh1m61U



. Q: What's AMID?

A: AMID is the unique ID used to identify each Amaryllo device. The AMID can be read from the bottom of the camera or homepage of app, with the format like iCRxxxxxx.



. Q: Instead of showing AMID, can I set a friendly display name for my device ?

A: After the installation of the device, its name will be displayed on the APP's upper-right corner. The default display name is the AMID. Instead of using the default name, you can choose and set something different for your device, such as "Living Room".
To change the display name, go to "Settings->About->Display name".



. Q: How do I add another WiFi access to the camera which has no network access ?

A: (The procedures below apply only when your device has already been installed.)
You have two options -
Option 1: Add a new WiFi network via QR code.
a. On Amaryllo APP, select ""Add WiFi"" on the main toolbar, follow the instruction and input your WiFi network name (SSID) and password, which will generate a QR code which you will have scanned by the camera.
b. On the camera, there is a hole with a ""wireless signal wave"" sign at the bottom of the device. Use a pin to stick into the hole, press the button and hold for 1 second and release immediately (Don't press and hold for too long, otherwise you will hear a beep sound which will turn the device into WPS mode which has nothing to do with this procedure).
c. The front blue light should be blinking now, which means that the device is ready to scan your QR code. Place your QR code generated from the step ""a"" at 10-30 cm in front of the lens of the device, when you hear a beep sound, then the process is complete. The device will try to connect to the new WiFi network. Once it is connected, the front green light will stop blinking and will turn to solid light.

Option 2: Add a new WiFi network via WPS.
a. On camera, there is a hole with ""wireless signal wave"" sign at the bottom of the device. Use a pin to stick into the hole, press the button and hold for more than 5 seconds until you hear a beep sound, device will then enter WPS mode, and green light will start fast blinking.
b. Go to your WiFi access point, press the WPS button (check your router's users manual), let the device to establish WiFi connection to your WiFi network automatically. Normally there will be a 2-minute time window, in which both parties (device and your access point) will try to connect to each other.
d. When device get connected to wireless network, it will prompt with a ""WiFi connected"" audio message, and the green light will also become solid. The WPS negotiated WiFi setting will be saved to device automatically.



. Q: Can I add multiple WiFi network accesses, so my device can switch automatically to other access point?

A: Yes, you can add multiple WiFi network access point to your device from (iOS: Settings->MISCELLANEOUS/Wi-Fi AP list. Android: Settings->Wi-Fi AP list) . With multiple WiFi network access point, the device will scan and choose the best signal automatically. The lower the item number of the WiFi setting in the access point list, the higher the priority.



. Q: Why are there a blue and a green light LED on the device and what are they for?

A: 1. Blue light
Solid on - Power up and system is starting up. If the device has already been installed, it will stay solid.
Blinking - The device is in factory default state ready to scan a QR code for installation. Or it means that it is ready to scan a QR code when you are using the "add WiFi" feature (refer to "How do I add another WiFi setting to camera which has no network access ?").
Off - The device is in privacy mode or, of course, when power cord is not connected.

2. Green light
Solid on - When WiFi network is connected.
Blinking - When the device is trying to connect to your WiFi network, or during WPS setup.
Off - The system is starting up, in privacy mode, or the device has not been installed.

Both blue and light LED will be off if you turn off them intentionally from ( Settings/MISCELLANEOUS->LED indicators) .



. Q: Where to check the current APP and firmware versions?

A: Current APP and firmware versions are available under "Settings->About".



. Q: Any special firewall/router configurations needed to make camera work?

A: camera requires an Internet connection to work.
Unless you are in an environment which has a strict firewall policy, no further router configurations is required to make the camera work. If you have setup a firewall, make sure to open up at least the TCP 443 port.



. Q: My device has been installed for a while, it used to work well, but now the device seems to have problems connecting to my WiFi network, why?

A: Please check if your device is connected to your WiFi network.
1. If the green light is solid, it means the device has no problem connecting to your WiFi network, the issue might must come from elsewhere - for example, the device connects to the WiFi network but router doesn't have Internet access.
2. If the blue light is solid and the green light keeps blinking, it could be caused by -
a. Your device is too far away from the WiFi Access Point, thus move it closer to your WiFi AP.
b. Your device does not have a correct SSID(WiFi network name) or password, please refer to ""How do I add another WiFi setting to camera which has no network access ?"" to add a new WiFi network setting.



. Q: How do I know my device's current status?

A: Device status will be shown on the upper-right corner of the APP, it will be displayed described below -
1. Green - The device is online
2. Gray/empty - The device status is unknown or offline.
3. Red - The device is in privacy mode.
4. Blue – Business (Soteria) people counting mode is on



. Q: Can I choose/set different pictures as my background for each installed devices?

A: You can change your device's ""wallpaper"" by pressing on the background button located on the main toolbar.
3 options are available -
a. Live video (It will take a snapshot from the live view and display it in the background)
b. Choose a picture from your photo album
c. Default background (device picture)

Video link -
https://www.youtube.com/watch?v=tsCuOVnDBAo



. Q: Can I use a different power adapter than the one that comes with the camera?

A: The answer is "No", this might make system unstable (especially the “a” is too low) because some adapters may not provide enough power.( Unless the original one is broken/failed, you may check if a standard 5V2a or 5V1.5aavailabllocally to fits it ).



. Q: What kind of WiFi security does the camera support?

A: The camera supports the following WiFi securities.
WPA-PSK
WPA2-PSK
WEP
open system (no security)



. Q: How to install camera by using WPS (WiFi protected setup) ?

A: Please check the following guidelines before installation -
1. Make sure you are using the power adapter that comes with the camera.
2. Make sure the device is in factory default state - front blue LED is blinking after power up and motors calibration/rotation process is finished . (refer to "How do I revert the device to factory default settings?  ")
3. Have your Amaryllo APP installed on your phone/tablet.

Follow the steps below to install the camera using the WPS -
a. Plug in the power cord to power up the device.
b. Wait for 50 seconds until the motors finish calibration/rotation.
c. Make sure the front blue light is blinking.
d. The WPS button is in a small hole located at the bottom of the camera. It is designated with a "wireless signal wave" sign. To trigger the WPS process, use a pin to stick it into the hole and press the button for more than 5 seconds until you hear a beep sound, then release the pin. The front green light will start blinking (fast).
e. Go to your access point, press the WPS button(check your router's users manual), let the device establish a WiFi connection to your WiFi network automatically. Normally there will be a 2-minute time window in which both parties (device and your access point) will try to connect to each other.
f. When the device get connected to wireless network, it will prompt with a "WiFi connected" audio message, and the green light will also become solid.
g. Start your APP, go to the "installation methods" page (the default page, if you haven't installed any device yet, or press the "Add camera" from the toolbar to go to the installation page), choose "Setup the camera using WPS" and follow the instructions to setup the camera.